Submit and check status

Purpose

  • Send documents that already exist in the books to MyInvois, then watch status until IRBM marks them Valid or Invalid. Cancel here only inside the 72-hour window. After that, use credit, debit, and refund notes.
  • This page is sales e-Invoices (you are the supplier) and the shared E Invoice Listing. Self-bill submit is the same buttons on purchase, cash book, and Self-Billed Listing. Extra rules are in Self-billed e-Invoice. A month pack is Consolidated e-Invoice.

Menu path

  • Submit, cancel, and refresh: Sales → Sales Document → Sales Invoice, Cash Sales, Credit Note, Debit Note, or Refund listing toolbar: Submit E Invoice, Cancel E Invoice, Refresh E-Invoice Status.
  • All sent and received e-Invoices: E Invoice → E Invoice Listing.
  • Download from MyInvois: listing toolbar Download Selected E Invoice From MyInvois, and Download Recent Document From MyInvois.
  • Purchase self-bill and cash book use the same three toolbar actions. See Self-billed e-Invoice and Cash book listing.

Assistant

  • On AI Agents, open e-Invoice.
  • Submit e-Invoice. Lists documents not yet on MyInvois (last 90 days). Reply with a number, the document no., or all (up to 10). Confirm with yes.
  • Check e-Invoice status. Shows Valid, Submitted, and Invalid. Reply refresh to pull Submitted rows from LHDN.
  • Types chat can submit: sales IV, CS, CN, DN; self-billed PI, CP, SC, SD; self-billed cash-book CB.
  • Do not type “how to submit e-invoice” if you want the send.
  • There is no cancel wizard in chat. Cancel on the listing. A reason is required.

Before you start

  • Company profile and LHDN Client ID. See LHDN Client ID.
  • Buyer TIN and category. See Buyer and supplier TIN. Self-bill: supplier TIN. See Self-billed e-Invoice.
  • Document is saved, date is not in the future, and you are inside the 3-day submit window. See Malaysia e-Invoice.
  • Line Classification Code and E-Invoice UOM exist (product, or company Default Classification). See Categories and products.
  • You have not already submitted this document. Submitted, Valid, and Cancelled are skipped.

Submit from a document listing

  • Open the listing (for example Sales → Sales Document → Sales Invoice).
  • Search so the invoices you want are visible. Tick or select the row(s).
  • Click Submit E Invoice (share-square).
  • Wait for the result. Status becomes Submitted when MyInvois accepts the file.
  • Click Refresh E-Invoice Status until status is Valid or Invalid.

Submit — Assistant

  • Submit e-Invoice.
  • If several are waiting, reply 1, IV-1001, or all.
  • Read the confirm list. Reply yes.
  • Chat refreshes status after a successful send. Say Check e-Invoice status to see the list again.

Check status — Assistant

  • Check e-Invoice status. Optional: add a document no. or customer name.
  • Read Valid, Submitted, and Invalid. Invalid rows show the reason.
  • If any are still Submitted, reply refresh.

E Invoice Listing

  • E Invoice → E Invoice Listing.
  • Optional filters: Supplier, Direction (E-Invoice Sent or E-Invoice Received), Status (Valid, Invalid, Submitted, Cancelled), Doc Type (Invoice, Credit Note, Debit Note, Refund Note, and self-billed types), Project, Submission dates, Issue dates.
  • Click Search (F9).
  • Columns: Doc No, Doc Type, Create Time, Submit Time, Validate Time, Cancel Time, Supplier, Customer, Total, Status.
  • Open a row to view the e-Invoice. Print listing or selected invoices (PDF). Export To Excel.
  • Download Selected and Download Recent Document pull copies from MyInvois (received invoices from your suppliers, or a refresh of what you sent).
  • Cancel E Invoice — see below.

Cancel within 72 hours

  • On the document listing or E Invoice Listing, select the e-Invoice.
  • Click Cancel E Invoice.
  • Type a reason (compulsory).
  • Click Confirm.
  • Status becomes Cancelled. The KinraSoft invoice is no longer a live MyInvois document. To bill again, create a new document and submit. Do not edit the cancelled UUID.
  • Cancel is allowed only within 72 hours from generation. After that, issue a credit note, debit note, or refund note. See after validation. You cannot edit a Valid e-Invoice on MyInvois.

Status meanings

  • Empty, or not submitted. Still only in KinraSoft. Submit E Invoice.
  • Submitted. MyInvois has the file. IRBM has not finished. Refresh until Valid or Invalid.
  • Valid. Cleared. Unique Identifier is assigned. Invoice number unchanged. Print or QR. Do not edit. Cancel only within 72 hours, otherwise use a credit note, debit note, or refund note.
  • Invalid. Rejected. Read the reason (listing or chat). Fix TIN, address, classification, or UOM. Submit again.
  • Cancelled. You cancelled in time. Raise a new document if you still need an e-Invoice.
  • You cannot delete a sales or purchase document that is Submitted or Valid on MyInvois. Cancel if still inside 72 hours, or use a credit note.
  • Chat submit looks back 90 days and sends at most 10 documents per batch. Use the listing for older documents or a larger selection.
  • Ordinary customer receipts are not sales e-Invoices. Submit the invoice or cash sales, or pack leftovers with consolidated. See Customer receipt and Consolidated e-Invoice.

If something goes wrong

  • Chat: Client ID not set up. LHDN Client ID Setup, then submit again. See LHDN Client ID.
  • Chat: nothing waiting. Already submitted, or no invoices in 90 days. Use the listing, or Check status.
  • Invalid — missing TIN. Edit customer e-Invoice or the company profile, then submit again. See Buyer and supplier TIN and company profile.
  • Invalid — classification or UOM. Product Classification and E-Invoice UOM, or company Default Classification. See Categories and products.
  • Future date. Change document Date, Save, submit.
  • Refresh does nothing. Wait and refresh again. Submitted can take a short time. Then Check status.
  • Cannot delete the invoice. It is on MyInvois. Cancel within 72 hours or issue a credit note. See after validation.
  • Need to cancel in chat. Not available. Use Cancel E Invoice on the listing and type a reason.
  • Received a supplier e-Invoice. E Invoice Listing → Received → download. That is not a sales submit.

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