Support and version

Purpose

Contact KinraSoft when a chapter does not clear the problem, and know which product this manual describes.

While you are signed in, the footer of the screen shows the WhatsApp number and the email.
The public site is www.kinrasoft.com.

Chat will say when a procedure is not covered in the manual and will tell you to contact support. See Ask how-to vs do it for me and What the Assistant will not do.
It cannot open a support ticket, reset a password, or bypass a permission.

You have tried the chapter for that screen. See Menu map. If the figures are wrong, see Troubleshooting.
You can say which company, which menu, and the exact message on the screen.

Open www.kinrasoft.com and go to Contact Us.
Email one.kinrara@gmail.com.
Or WhatsApp 012-6590400.
Use the public-site numbers for a new enquiry about the product. Use the footer numbers when you are already working in a company and a screen has failed.

Company name — the name on Switch Company.
Your sign-in — the user name at the top of the side menu.
Menu path — for example Bank → Bank Reconciliation.
Document number or account — invoice IV-00123, or the bank account.
The message — the full text, or a screenshot.
What you already did — for example “Saved opening balance after past invoices”. See Opening balance.
Do not send Client Secret, passwords, or a full customer list unless support asks for a specific field.

This manual matches the KinraSoft screens as of September 2026.
Getting started — sign in, the company, the two dates, and screens versus the Assistant. See Getting started.
Company setup and master data — chart, customers, suppliers, terms, projects. See Company setup and master data.
Sales and money in. See Sales cycle.
Purchases and money out. See Purchase cycle.
Bank and cash book. See Bank and cash book.
General ledger and adjustments. See General ledger and adjustments.
Inventory (Premium). See Inventory.
Malaysia e-Invoice. See e-Invoice in KinraSoft.
Tax (SST), with GST as a legacy appendix. See SST return and SST audit and SST/GST.
Financial reports and period close. See Ledger report through Ask the books.
KinraSoft Assistant. See How to ask.
Accountant tools. See Company management.
Reference — this glossary, menu map, permissions, troubleshooting, and support.
GST is not on the live side menu. The GST section of SST/GST is only for a company that still has historical GST data.
If a button in your company is not in these chapters, use the side menu you can see, or contact support. Do not assume a hidden button exists. See What the Assistant will not do.

Chat says the procedure is not in the manual. Follow Menu map for that menu, or contact support with What to send.
A teammate cannot see a menu you can see. Their role on this company is different. See Permissions. You do not need support for that if you can edit roles.
You posted in the wrong company. Switch Company and correct the document. Tell support only if you cannot void or delete it.
The footer numbers and the website numbers differ. Expected. Footer is for a signed-in user. The website Contact Us block is the public enquiry line.

Menu map and Permissions — missing menus and permissions. Support cannot replace a role you are not allowed to edit.
Troubleshooting — opening balance, trial balance, Invalid e-Invoice, reconciliation difference.
What the Assistant will not do.
Access Control Management — who may change roles.